Shipping policy

Dolphin FC Shipping Policy

Thank you for shopping with Dolphin FC.

Processing Time

Orders are processed within 2–5 working days after payment has been confirmed.

During busy periods, new drops, restocks, or sale periods, processing may take slightly longer.

Delivery Time

Once your order has been processed, delivery usually takes:

Major cities: 2–5 working days
Outlying areas: 3–7 working days

Delivery times may vary depending on the courier, your location, and any unexpected delays.

Shipping Fees

Shipping fees are calculated at checkout and may vary depending on your delivery address and order size.

Tracking

Once your order has been dispatched, you will receive tracking details via email or SMS where available.

Incorrect Address

Please make sure your delivery address and contact details are correct before completing your order.

Dolphin FC is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information.

Failed Deliveries

If the courier is unable to deliver your order due to no one being available, incorrect details, or failure to respond to courier communication, additional delivery fees may apply.

Damaged or Missing Orders

If your order arrives damaged, or you believe an item is missing, please contact us within 48 hours of delivery.

Email: info@dolphinfc.africa

Please include your order number, full name, and photos where relevant.

Important Note

Dolphin FC is not responsible for courier delays once an order has been dispatched, but we will assist where possible.