Refund policy
Dolphin FC Refund & Exchange Policy
Thank you for shopping with Dolphin FC.
We want you to be happy with your order. Please read our refund and exchange policy before purchasing.
Exchanges
We allow exchanges for sizing issues, provided that:
The item is unworn, unwashed, unused, and in its original condition.
The exchange request is made within 7 days of receiving your order.
The item is returned with its original packaging, tags, or proof of purchase.
Exchanges are subject to stock availability. If the requested size is unavailable, we may offer store credit or an alternative item.
Refunds
Refunds are only offered if:
You received the wrong item.
Your item arrived damaged or defective.
Your order could not be fulfilled.
Refund requests must be made within 7 days of receiving your order.
Please note: we do not offer refunds for incorrect sizing if the item delivered matches the size selected at checkout.
Non-Returnable Items
We cannot accept returns or exchanges on:
Items that have been worn, washed, stained, damaged, or altered.
Sale or discounted items, unless defective.
Custom or limited-edition items, unless defective.
Shipping Costs
Customers are responsible for return shipping costs for size exchanges.
If the return is due to an error on our side, such as a wrong or defective item, Dolphin FC will cover the return or replacement shipping.
How To Request An Exchange Or Refund
Please email:
Include:
Your order number.
Your full name.
Reason for exchange or refund.
Photos if the item is damaged, defective, or incorrect.
Once your request is approved, we will send you the next steps.
Important Note
Dolphin FC reserves the right to refuse any return or exchange if the item does not meet the conditions above.
You should also add a small line like this at checkout:
Please make sure you select the correct size before completing your order. Exchanges are subject to stock availability.